Patient First

Patient First Quality Care With A Smile

Patient First is a workshop designed to develop quality-service mindset in hospital staff, including
Doctors, Pharmacists, Nurses, Administrators, Managers and Paramedics, etc. thus enabling
them to provide good quality care & service with a smile.
“Patient First” as a capacity building and value adding program, is the first of its kind activity
offered by any Pharmaceutical company that assists healthcare providers to develop themselves
as well as improve the quality of care in their Hospitals so that they can meet and exceed the
expectations of their Patients


At the end of workshop participants will be able to:

  • Understand Quality Patient Service & Service Culture
  • Enlist Key Elements of Quality Patient Service
  • Describe Key Skills for Quality Patient Service
  • Address Patient Behavior Styles
  • Describe Steps to Resolve Service Breakdown
  • Change behavior towards quality assurance

Duration: 1 Hour